Return

Returns

At Cowboy Magic Europe®, we strive to provide high-quality products and excellent service. If you experience an issue with your order, please contact us as soon as possible at [email protected].

Business-to-business (B2B) orders are not subject to the statutory consumer right of withdrawal. Returns are only accepted with prior approval from Cowboy Magic Europe®.

The following conditions apply:

* Return requests must be submitted within 14 days of delivery.
* Products must be unused, unopened, and in their original packaging.
* Returns require prior authorization from Cowboy Magic Europe®.
* Custom, special-order, clearance, or discontinued items cannot be returned unless defective or supplied incorrectly.
* Transport damage or delivery discrepancies must be reported within 48 hours of receipt.
* If a return is approved, the customer is responsible for return shipping costs unless the return is due to an error on our part or a defective product.

Upon receipt and inspection of the returned goods, any approved credit or refund will be processed within a reasonable period.

For return requests or questions, please contact us at [email protected].

Retouradres

Cowboy Magic Europe®
Zenderseweg 40
7665 TM Albergen
The Netherlands

Please include your order number and company name with every return shipment. Returns sent without prior authorization cannot be processed.